:: Crestline Technologies ::

When you've fallen and can't get up -- you want a skilled professional on the end of the phone that doesn't make you repeat yourself. Crestline Technologies employs just this sort of person to offer after-hours call services for the medical community. Crestline relies on a Visual Basic database product GeoSolve Consulting created for them. The interface is optimized for the customer service representatives to quickly enter
and retrieve information needed by callers.

Crestline approached us in November 2001 to design and build the call logging system used by their operators. With a limited budget and a two month time frame, GeoSolve Consulting created their Visual Basic product. Today, their operators use our system to record all information
relating to inbound and outbound phone calls. When a patient calls in, our system can quickly:

• Retrieve the specific medical department or practice the patient is affiliated with


• Determine exactly which doctor is on call at the moment


• Display the multiple methods of contacting that person and any specific instructions that doctor might have in that regard (i.e., "call my pager 
   first, if no answer in 15 minutes call…")


• Display any departmental level protocols which must be followed (i.e., "Please notify office manager of all medication requests")


• This product interfaces with a paging software application to automate outbound pages to medical professionals.